How do I know which Zendesk team to contact?

Please refer to the following Zendesk Contact List:

Please refer to the following contact information for the USOSM teams who utilize the Zendesk ticketing system. If you do not know whom to contact, [e-mail] is the best place to start.

Information Technology (IT)                                                    Question/Inquiry

[e-mail]	General IT Questions Egnyte New login for Egnyte Equipment (PSC) Computer, headset, keyboard, monitors, etc. DOMO Reporting DOMO reporting help DOMO data questions Corporate Systems Zendesk NetSuite Quickbase Smartsheet
[e-mail]	Momentum User Access/Deactivation. Ring Groups.
[e-mail]	Keeper Security New login for Keeper password manager. NEA FastAttach New login for NEA FastAttach ONLY.
[e-mail]	WinOMS/Vision/DSN/WinDENT/Cloud PM System User Access/Deactivation (Including eRX). PM System Licensing. PM System Conversions. General PM System issues/fixes (If unrelated to Policy & Procedure). Procedure Codes, Fees, Pay/Adj (Install/Deactivate). Claims, Statements, TruForms, and eRX. NEA FastAttach (Integration or fix only; no training). Clearinghouse Issues – Must reach out to manager prior to sending a request to PM Admin (Integration or fix only).

Revenue Cycle Management                                                    Question/Inquiry

[e-mail]	TransIT New login for TransIT merchant center. CareCredit Revenue Cycle Management End of Day Reconciliation. General Revenue Cycle Management inquiries. Billing questions (posting, collections, payments, EOBs).
[e-mail]	Refunds Inquiries regarding refunds. Refund Voids.
[e-mail]	Chargebacks Chargebacks.
[e-mail] Payer Participation Status (click to navigate)	Verifications Benefit Request Forms (BRF). Verification of patient eligibility and benefits. Checking provider network participation with payers.

Payer Relations                                                    Question/Inquiry

[e-mail] Payer Rate Queries (click to navigate) Procedure Code Pricing (      ”      ) Payer Contract Queries (      ”      )

Credentialing Surgeon licensure renewals, hospital privilege reappointments, malpractice insurance certificates. Payer credentialing and re-credentialing. WebForm Contracted rate discrepancy questions. Requests to price and add procedure code to practice management system. Add or Terminate payer contract.

Procurement                                                    Question/Inquiry

[e-mail] [e-mail] [e-mail]

Procurement Ordering medical supplies. Procurement, Sowingo, Vendors, and service repairs.

Facilities                                                    Question/Inquiry

[e-mail]

Facilities Property issues (landlord or tenant). Break/fix, emergencies, mold remediation, minor refresh, water intrusion, landscaping, ADA, etc.

Marketing                                                    Question/Inquiry

To contact the USOSM Marketing Team, please submit a request via the Marketing Request Form (click to navigate).

WebForm COMMUNICATIONS POWERConnect, access, page management, mass emails/notifications CREATIVE SERVICES advertising, design, logos, print, promo DIGITAL MARKETING digital campaigns/advertising GOOGLE BUSINESS PROFILE AND LISTINGS Google listings, review requests, surveys ONBOARDING/OFFBOARDING surgeon, practice, location REFERRAL DEVELOPMENT CE programs, gifts, analysis, strategy SOCIAL MEDIA Facebook, Instagram, LinkedIn WEBSITE new, content, updates, forms